This is crazy! My order was over £1200 pound, with each item around £300. It had been worn and the arm pits stank of body odour! I couldn't believe it.Īll of the items were stuffed into cheap plastic bags and then directly into a too-small FedEx box. The black and white dress was such cheap fabric, stitching and finishing. The shirt was far too big and the skirt far too small. The shirt and snakeskin skirt was terrible sizing. I'm sorry but I was terribly disappointed ☹️. I was really excited as the dresses looked great quality and excellent style in the pictures. Stay away people, they waste my time and nerves and you can be next Yes, they gave me refund and 20% discount code for future but you know what, I won’t ever use their service ever again. They have beautiful collections but the business was handling full of unprofessional employees. Literally stressed me out and keep poking my nerves each time I talked to them. They say what you want to hear but do nothing. I message to customer service and they informed me that my order will be delivered by noon on Wednesday 8/24.Īfter all mishandling and unprofessional increments gave me enough. Awesome.Īnother lady called me and gave me discount and also free UPS next day air shipping so I’ll get my dress by Monday 8/22. Untrained customer rep gave me a code that I won’t be able to use on the dress I ordered and they “can’t” give me a code because the brand of dress is excluded from promo code use. They gave me a promo code for inconvenience so I could order size M as a new order. Because I could see “Pending exchange” on my order history page, and I insist this must be a mistake. ![]() When they received my return package, they somewhat issue me refund and didn’t send me replacement.Ĩ/19, I reached out to customer service, they didn’t see exchange hold under my account, which is clearly BS. ![]() I ordered size small dress for wedding but it was too small.
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